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Eligibility and Ineligibility

In Ohio we have implemented some "eligibility standards" around defining what constitutes a "severe visual impairment." I would like some input from other states in how you addressing this when a customer wants to apply but they are not eligible based on this standard. Do you tell them that they are not eligible, and how to address that if they have never applied? Do you take the application and then deny/refer them to other resources?

Part of our dilemma is that we go out to the home to complete the application, eligibility, and plan all in one visit.

Thanks!
Sarah from Ohio